AMHC Response to COVID-19

Message from Ellen Bemis, CEO

“Some individuals are finding this is the first time they are experiencing a need for professional mental health assistance. AMHC is here for you. For a confidential appointment by telephone or tele-video (Zoom) please contact our Access Center at 1-800-244-6431.”

Most AMHC services remain open.

As of May 5, 2020:

  • Pursuant to Governor Mills’ Stay Safer at Home order, AMHC will extend its current practices through May.
  • We are asking all clients to please wear a face mask when visiting our outpatient offices.
  • If you have never had a video appointment with your provider, the first time may be a bit scary. Here is a great tool from SMI Advisor to help you prepare for your visit!

As of April 20, 2020:

These are some of the most difficult times many of us have ever experienced. If you or a loved one is in crisis, Mobile Crisis Services are available 24/7 by calling the Maine Crisis Line at 1-888-568-1112. If you prefer, you can request to speak with a local crisis provider in your area.

As of April 10, 2020:

  • AMHC continues to accept new referrals for therapy, case management and more. Please contact our Access Center at 1-800-244-6431 for more information.
  • For AMHC clients who are meeting with providers by Zoom, all protocols and measures are in place to ensure client safety and confidentiality.
  • As a member of the Alliance for Addiction and Mental Health Services Maine, AMHC thanks the Alliance for providing the following resources for consumers and providers.
  • The Recovery Coach Academy scheduled for April 21 – April 24 at Roads to Recovery in Caribou will be rescheduled at a later time.
  • Our Substance Use Peer Recovery Centers are supporting the recovery community by offering individual and group meetings via Zoom. For more information please reach out to your local center:

As of April 1, 2020:

  • AMHC continues to accept new referrals for therapy, case management and more. Please contact our Access Center at 1-800-244-6431 for more information.
  • We ask families and individuals seeking crisis intervention to call the Maine Crisis Line at 1-888-568-1112 from where they are rather than going to the Emergency Departments. AMHC Mobile Crisis responders can meet individuals via telehealth and in-person as needed in the location of the individual’s or family’s choosing.

As of March 24, 2020:

  • RTF (Residential Treatment Facility) is open to individuals living in Aroostook County who have been carefully screened for symptoms.
  • Supportive Visitation Services are being scheduled via Telehealth.

As of March 20, 2020:

  • Mobile Crisis Services can be reached by calling the Maine Crisis Line at 1-888-568-1112.
  • Sexual Assault Services can be reached by calling the Maine Sexual Assault Support Hotline at 1-800-871-4471.
  • Referrals to AMHC Residential and Crisis Stabilization Units in Aroostook and Washington counties will require the referral source to screen for COVID-19 symptoms prior to the referral being accepted.
  • MAT Clinics remain open for either face-to-face or telehealth services but clients are screened for symptoms and carefully monitored to ensure social distancing. Please check with your provider prior to your appointment.
  • AMHC Outpatient Services: for one-on-one treatment sessions staff is relying on telehealth and telephone appointments as much as possible. In-person appointments are screened for symptoms before the appointment is confirmed.
  • Group meetings are limited to fewer than 10 people per CDC guidelines.  Some groups are being offered via telehealth resources.  Check with your site prior to attending.
  • All Mental Health/Substance Use Peer Recovery Centers are closed to visitors but remain open for telephone and tele-video appointments as well as through Facebook. If you need support from your local peer center please call them at the following numbers

Being in isolation can be hard on our body, mind, and soul. Lorraine Chamberlain, Program Director of Behavioral Health and Integration offers tips on how to stay positive during this time.


As of March 17, 2020:

AMHC is looked to as a community leader during these uncertain times. In addition, the health of our clients and staff is our highest priority. Our teams are meeting daily to ensure that we are following the latest recommendations from the CDC and taking all necessary precautions to protect our clients and staff while we continue to deliver services.

The following links will help all of us to stay informed and plan appropriately:

  • Maine Center for Disease Control (CDC): Current status of disease spread in Maine; links to information for health care providers; links to practical information for the public.
  • Maine 211: Maine CDC and 211 Maine have launched a new option for Mainers to get answers to questions about COVID-19 at any time. This service is available by dialing 211 (or 1-866-811-5695), texting your ZIP code to 898-211, or emailing
  • Governor Janet Mills: Up-to-date information about state emergency orders and declarations; links to relevant resources.

We are pleased to share an interview that Lorraine Chamberlain, Program Director of Behavioral Health and Integration, had with WAGM TV8 about the importance of remaining calm during this critical time. By working together and adhering to CDC recommendations, we will help reduce the spread of Coronavirus (COVID-19).

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